Review Management – Online Reputation Management – Managing Your Reviews
Online Reputation Management (ORM) is essential for looking after your brand. We consider this an integral part of your digital strategy because this is where you listen to your customers so you can improve services and highlight the awesome things you do.
Listening To Online Feedback
Do you have a feedback strategy in place for your business? The importance of listening to your customers whether it is positive or negative feedback can make or break your reputation.
A poorly managed feedback strategy can lead to a business’ reputation being tarnished online which would ultimately result in a loss of customers and revenue. However, managing this in the right way can boost your credibility and help propel your business to grow and retain customers.
What is said about your business/brand online matters
Keeping your brand and company reputation healthy can be a daunting task to manage with so many digital channels to monitor. Social Outfit can help you with this because we have a wealth of experience in tackling brand management for businesses and can be your eyes and ears to detect and minimise any potential brand damaging comments, posts, reviews or articles.
Improve the local SEO of your online presence
If you have a review management strategy in place, it can massively help the local SEO performance of your online presence. Having good feedback scores on platforms such as Google My Business, Feefo, TripAdvisor and Trustpilot can help you become more visible online which will attract more customers to your products or services.
Reach out to new customers using word of mouth promoting
Online Reputation Management is not just about keeping an eye on the negative conversations about your business online, it’s also about reaching your next new customer using the positive engagements from reviews and testimonials. Social Outfit provides a cross-channel promotion service which will increase brand reputation. Call it ‘word of mouth’ promoting using the power of social media.
Google Review Setup And Monitoring
Social Outfit is here to help you manage your Google Reviews. If you need help setting up your Google My Business page, managing and replying to reviews, helping to capture reviews or using your reviews to promote your business, then contact us today. If you would like to know more about Google My Business, then check out our ‘how to set up a google my business page’ guide.
Does your business have multiple locations?
If your business has more than one location throughout the UK, then we can help manage all of your locations through our central management system. Outsourcing the management of your Google My Business locations can benefit your brand as a whole and reduce internal management responsibilities at multiple locations within your company. Contact us today to find out more about our multiple location review service.
We also offer review management for other review sites like TrustPilot, Feefo and TripAdvisor. Contact us for more information.